Help centre
Need help with a booking? Email us at support@99bookin.com. To change or cancel a stay, open My bookings; for tours and taxis, My trips.
Stays
How do I book a hotel or homestay on 99Bookin?
Search a city and your dates, open a property and choose a room. At checkout enter the guest's name and 10-digit mobile number and confirm — you get a booking reference straight away. One booking covers one room; for more rooms, book again or call the property.
Do I pay online or at the property?
It depends on the property. If it accepts online payment, checkout offers UPI and cards through the property's own Razorpay account; otherwise you reserve now and pay at the property. Checkout shows which applies before you confirm.
Do prices on 99Bookin include GST?
Room prices in search results and on property pages are before GST. Checkout shows the GST for your stay and the total you pay. There is no booking fee.
How do I cancel a stay booking?
Open My bookings and enter your mobile number and booking reference. A refundable booking can be cancelled online until the day before check-in, as long as no payment has been recorded on it; an hourly stay until 1 hour before check-in. Otherwise contact the property — its phone number is on your booking.
Can I book a hotel by the hour?
Yes, at properties that sell hourly stays. Choose “By the hour” on the property page, then the date, start time and number of hours — many offer 3, 6 or 12-hour packs. You can cancel free until 1 hour before check-in. The “Hotels by the hour” filter in search finds them.
Can I rent a room or homestay by the month?
Yes, where the property offers monthly stays. Rent is billed by calendar month and paid month by month. Any deposit, and what the rent includes, are shown on the property page; the deposit is paid at move-in.
Are longer stays cheaper?
Some rooms have a weekly rate: a percentage off when you stay 7 nights or more. Where it applies, the property page and checkout show the discount.
Can I extend an hourly stay?
Yes. In My bookings choose “Extend stay” to add hours if the room is free after your stay. The extra amount is shown before you confirm.
How are review scores worked out?
Scores are out of 10. Guests review after check-out using their booking reference and mobile number, once per booking. A property with no reviews shows no score — never a made-up one.
How do I contact 99Bookin?
Email support@99bookin.com. For anything about your stay itself, contact the property directly — its phone number is on your booking.
Tours and taxis
How much advance do I pay for a tour package?
25% advance (minimum ₹2,000) confirms a tour package; balance is due 7 days before travel.
What is the cancellation policy for tour packages?
More than 30 days before travel: full refund minus ₹500 processing fee. 15-30 days before travel: 75% refund. 7-15 days before travel: 50% refund. Less than 7 days / no-show: no refund.
How much advance do I pay for a taxi?
20% advance (minimum ₹500) confirms a cab; balance is paid to the driver at the end of the trip.
What is the cancellation policy for taxis?
Free cancellation up to 24 hours before pickup. Within 24 hours of pickup: advance is non-refundable.
How do I cancel a tour or taxi booking?
Cancel online from your booking page (reference + mobile number) until the day before travel, or before the cab pickup time. The refund under the policy above starts automatically.
When will I get my refund?
Refunds reach the original payment method in 5-7 working days.
Are tour and taxi operators on 99Bookin verified?
Every travel operator is reviewed and approved by the 99Bookin team before their tours and cabs go live.
How are taxi fares worked out?
From 99Bookin's published rate card: a per-km rate for the vehicle (Hatchback, Sedan, SUV, Innova Crysta or Tempo Traveller), a driver allowance and 5% GST. One-way trips are charged for at least 100 km and round trips for at least 250 km a day. Tolls, parking and state entry tax are paid as actual, and pickups between 10 PM and 6 AM add ₹250.
For hotels and homestays
What does 99Bookin offer hotels and homestays?
Hotel management software and a booking marketplace in one login: front desk and PMS, a commission-free booking page, a listing on 99Bookin, GST billing, housekeeping, restaurant POS, accounts and payroll, with OTA calendar sync by iCal.
How do I list my property on 99Bookin?
Create an account on the 99Bookin console (free 14-day trial, no card needed), add your rooms, rates and photos. Your listing and booking page go live once the 99Bookin team approves the property.
Does 99Bookin take a commission on room bookings?
No commission is taken on direct room bookings from 99Bookin or your own booking page — the guest pays you, online into your own Razorpay account or at the property. The console itself comes in four editions: Starter, Professional, Enterprise and Corporate.
Does 99Bookin connect to Booking.com, Airbnb and other OTAs?
By calendar (iCal), both ways: OTA bookings come into your 99Bookin calendar, and nights sold on 99Bookin close on the OTA. OTAs read calendars every 30 minutes to a few hours, and prices are not sent — set rates on each OTA extranet yourself.
Can I sell rooms by the hour or by the month?
Yes. In Stay modes, switch on hourly stays (a per-hour rate or 3, 6 and 12-hour packs) or monthly stays, room by room. Guests then see them on your 99Bookin page.
Do I need to install software?
No. The console runs in the browser, on a desktop or a phone.